Booking

privacy policy

HALEEMAH BRAND UAE

Privacy Policy

Overview

This Privacy Policy explains how the Haleemah Brand in the United Arab Emirates (“Haleemah”, “we”, “us”) collects, uses, shares, stores, and protects your Personal Data when you interact with our retail stores, websites, online platforms, booking systems, delivery services, customer support channels, and payment links (collectively, the “Services”).

By using our Services, making a purchase, booking a service, or completing a payment, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will request your consent.

1. Who We Are (Brand & Legal Entities)

Trade Names (Brand):

  • Haleemah Thai Massage

  • Thai Mart by Haleemah

  • Haleemah Oud & Perfume

Registered Legal Entities (UAE):

  • Haleemah Srimala Thai Gents Massage FZE

  • Haleemah Srimala Ladies Gents Massage FZE

  • Thai Rose Massage Center

  • Haleemah Thai Trading LLC SOC

Main Office:
DHFF04-40, Level 1, AA Zone
Dragon Mart 1, International City
Dubai, UAE

Email: info@haleemahgroup.com
Phone: +971 (0) 4 5643659

The relevant Haleemah legal entity responsible for the specific Service you use acts as the Data Controller.

2. Personal Data We Collect

Depending on your interaction with Haleemah, we may collect:

Identification & Contact Data
Name, phone number, email address, nationality or country of residence (where required), delivery address, billing address.

Orders, Bookings & Service Data
Purchased items, booking date/time, branch location, service details, invoices, receipts, refunds, and support records.

Payment-Related Data
Payment status, authorization results, transaction reference IDs, and fraud-prevention indicators received from payment providers.
Haleemah does not store full card numbers or CVV on its servers.

Communications
WhatsApp, email, SMS, phone call notes, and customer support interactions.

Technical & Usage Data
IP address, device type, browser information, timestamps, and website interaction logs.

Security & Safety Data
CCTV footage within our premises (where signage is displayed), incident reports, and fraud-prevention logs.

Health-Related Data (Massage Services Only)
Where applicable, health declarations are handled under separate Health & Safety terms.

3. How We Use Your Data

We use Personal Data to:

  • Provide and manage services (orders, bookings, deliveries)

  • Process payments, refunds, and returns

  • Communicate confirmations and updates

  • Prevent fraud and manage disputes or chargebacks

  • Improve operational performance and service quality

  • Send marketing communications (see Section 5)

  • Comply with UAE legal and regulatory obligations

4. Booking System & Technology Providers

Our booking and related customer management functions may be operated via a third-party technology platform developed in collaboration with a licensed technology provider.
When you submit booking information, your data may be processed on secure hosted systems to:

  • Create and manage bookings

  • Notify staff and branches

  • Generate confirmations

  • Provide customer support

We require our technology providers to apply reasonable safeguards and process data solely for service delivery and operational purposes.

5. Marketing Communications (WhatsApp / Email / SMS)

We may send:
Service communications
Booking confirmations, payment receipts, delivery updates, service changes.
Marketing communications
Promotions, offers, and announcements via WhatsApp, Email, or SMS where permitted.
You may opt out at any time by:

We may retain minimal records of your opt-out request to ensure compliance.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

  • Enable core website functionality

  • Improve browsing experience

  • Analyze traffic and performance

You may control cookies through your browser settings. Disabling cookies may affect certain features of the website.

7. Sharing Your Personal Data

We may share Personal Data with:

  • Licensed payment processors and acquiring banks

  • Technology and hosting providers

  • Delivery and courier partners

  • Professional advisers (legal, audit, accounting)

  • Government or regulatory authorities where legally required

We do not sell your Personal Data.

8. Chargebacks & Fraud Prevention

To prevent fraud and defend against chargeback disputes, Haleemah may retain and provide evidence including:

  • Booking confirmations

  • Service records

  • Delivery confirmations

  • Transaction logs

  • IP/device logs

  • CCTV footage where legally permissible

  • Customer communications

9. Anti-Money Laundering (AML) & Compliance

To comply with UAE AML/CFT regulations, Haleemah may request additional verification for certain transactions, including:

  • Identity documents

  • Proof of address

  • Source of funds declaration

  • Corporate authorization documents

We reserve the right to delay, refuse, or report transactions where required by law.

10. Data Retention

We retain Personal Data only as long as necessary for:

  • Service fulfillment

  • Legal and accounting obligations

  • Dispute and chargeback defense

  • Fraud prevention

Retention periods vary depending on record type and legal requirements.

11. Security

We implement reasonable technical and organizational safeguards to protect Personal Data against unauthorized access, misuse, or disclosure.
While we strive to protect your information, no system can guarantee absolute security.

12. Your Rights

Subject to applicable UAE laws, you may request:

  • Access to your Personal Data

  • Correction of inaccurate data

  • Deletion where legally permissible

  • Withdrawal of consent

  • Objection to certain processing

We may verify your identity before fulfilling requests.

13. Third-Party Links

Our Services may contain links to third-party websites. Their privacy practices are governed by their own policies.

14. Updates to This Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website.
Continued use of our Services after updates indicates acceptance of the revised Policy.

Need Help?

For privacy-related inquiries:

📧 info@haleemahgroup.com
📞 +971 (0) 4 5643659

Main Office:
DHFF04-40, Level 1, AA Zone
Dragon Mart 1, International City
Dubai, UAE

Last Updated: 21 February 2026