Shipping, Returns & Refunds — Thai Mart Online
This page applies to online orders from Thai Mart by Haleemah at haleemahgroup.com. It adds store-specific details to our group Terms & Conditions, which remain in force.
1. Who you are buying from
HALEEMAH THAI TRADING L.L.C. S.O.C. · Shop DHFF01-40, Level 1, AA Zone, Dragon Mart 1 (Haleemah Thai Town), Al Awir Road, Dubai International City, Dubai, UAE · Phone +971 4 564 3659 · Email info@haleemahgroup.com
2. Delivery area and times
- We deliver to addresses in the United Arab Emirates only, Monday to Saturday.
- Order by 12:00 noon (Monday–Saturday) and your order is packed the same day for next-day delivery. Orders placed after 12:00, or on Sunday, are packed on the next working day.
- Abu Dhabi – Al Dhafra (Western Region) is served twice a week; we will tell you the delivery day after you order.
- Delivery times are estimates. We will contact you if an item is delayed or out of stock.
3. Delivery charges
Delivery is charged by the total weight of your order and shown before you pay. All delivery prices include 5% VAT.
| Order weight | UAE (all emirates) | Al Dhafra (Western Region) |
|---|---|---|
| Up to 5 kg | AED 20 | AED 60 per order |
| 5 – 20 kg | AED 20 + AED 2 per extra kg | |
| 20 – 40 kg (2 parcels) | AED 70 + AED 2 per kg above 25 kg | Please contact us |
| 40 – 60 kg (3 parcels) | AED 120 + AED 2 per kg above 45 kg |
Orders above 60 kg cannot be placed online. Please contact us on WhatsApp or call the shop and we will arrange delivery for you.
If a delivery cannot be completed
If our courier cannot reach you and the parcel is returned to us, we will contact you to arrange redelivery. Any extra delivery charge is agreed with you case by case before we send it again.
4. Payment
- Card (Visa and Mastercard credit/debit cards, Apple Pay, Google Pay) through our secure payment partner Network International (N-Genius). We never see or store your card number.
- Bank transfer to our Mashreq Bank account shown after you place the order. Please use your order number as the reference and send the transfer slip to us on WhatsApp +971 52 710 2491. Your order is packed after the payment is received. Unpaid bank-transfer orders are cancelled after 48 hours.
- All prices are in UAE Dirham (AED) and include 5% VAT. A tax invoice is issued for every order.
5. Checking your order on arrival
Please check your items when they arrive. If anything is missing, damaged or wrong, tell us within 48 hours with your order number and a photo, and we will replace it or refund it.
6. Returns
- You may return a product within 14 days of delivery if it is unused, unopened and in its original packaging, with your order number (as in our Terms & Conditions).
- For hygiene and safety, we cannot accept returns of opened food, beverages, personal-care or cosmetic items unless they are faulty or not as described.
- Perishable goods and clearance or promotional items are also not eligible for return, unless they are faulty or not as described.
- Faulty, damaged, expired or wrong items are always accepted, and we cover the return delivery.
- For change-of-mind returns, the original delivery charge is not refundable and the customer arranges or pays for the return delivery.
7. Refunds
- Refunds go back to the original payment method: to your card for card payments, or to your bank account for bank transfers.
- We process approved refunds within 5 working days. Depending on your bank, it may take 7–14 working days for the refund to appear on your account.
- You can cancel an order free of charge before it is dispatched.
8. Payment, security and legal
- We accept online payments with Visa and Mastercard credit and debit cards in UAE Dirham (AED), processed by our payment partner Network International.
- We do not store, sell, share, rent or lease any card details or personally identifiable information to third parties. Card details are entered only on the secure payment page of our payment partner.
- If your order is delivered in more than one shipment, it may appear as more than one transaction on your card statement.
- Please keep a copy of your order confirmation, transaction records and these policies for your reference.
- The United Arab Emirates is our country of domicile. Any dispute or claim arising from the use of this website is governed by the laws of the United Arab Emirates.
- We do not trade with or provide services to OFAC-sanctioned countries or persons.
- Customers under the age of 18 may not register or buy on this website.
- We may update these policies from time to time to meet legal and payment-network requirements. Changes take effect on the day they are published on this page, so please check it from time to time.
9. Contact us
Phone +971 4 564 3659 · WhatsApp +971 52 710 2491 (orders and payment slips) · Email info@haleemahgroup.com · Open daily: Sunday–Thursday 10am–10pm, Friday–Saturday 10am–11pm.